Privacy Policy & Liability Disclaimer
1. Introduction
At Pure Hygiene, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or services, you agree to the practices described in this policy.
2. Information We Collect
We may collect and process the following information:
Personal details: such as your name, address, phone number, and email when you contact us, make an enquiry, or book a service.
Service information: including details of the cleaning services you request and any specific notes or preferences.
Payment information: handled securely by our payment provider. We do not store your card or bank details.
Website usage data: such as cookies, IP addresses, and analytics to improve our website’s functionality and customer experience.
3. How We Use Your Information
We use your personal information to:
Manage and deliver our cleaning services
Process bookings, payments, and invoices
Respond to your enquiries or feedback
Send service reminders or updates
Comply with legal or insurance requirements
We do not sell, rent, or trade your personal information to third parties. We only share information when necessary to deliver our services (for example, payment processors or booking platforms) or when legally required.
4. Data Storage and Security
Your information is stored securely and only accessible to authorised personnel.
We take appropriate technical and organisational measures to prevent unauthorised access, misuse, or loss of your data.
5. Your Data Rights (UK GDPR)
Under the UK GDPR, you have the right to:
Access the personal data we hold about you
Request corrections to any inaccurate information
Request deletion of your personal data (“right to be forgotten”)
Object to or restrict processing of your data
Withdraw consent at any time
To exercise these rights, please contact us at purehygieneclean@outlook.com.
6. Liability Disclaimer
While we take great care to provide professional, high-quality cleaning services, Pure Hygiene cannot accept liability for:
Pre-existing damage, wear and tear, or discolouration to items or surfaces.
Accidental damage where fragile, valuable, or delicate items have not been disclosed or removed before cleaning.
Delays, cancellations, or interruptions caused by factors beyond our control (e.g. traffic, severe weather, staff illness).
Loss or damage resulting from incorrect information provided by the client.
We are fully insured up to £10 million for public liability and employer’s liability. Any incidents or damages must be reported to us within 24 hours of the service for review in accordance with our insurance policy.
7. Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some parts of the site may not function properly without them.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page.
Last updated: 22nd October 2025
